Customer Support
Parimatch is committed to providing accessible, transparent, and responsive customer support to all users of rallye-newenergies.cz. This page sets out the official channels through which you may contact our support team, the scope of assistance available, and the responsible gambling tools we provide to help you maintain control over your betting and gaming activity. Where a legal or regulatory detail is not confirmed in our records (such as a specific licence number), we will update this page once that information is verified, rather than publish unconfirmed claims.
How to Contact Us
You can reach the Parimatch support team through the following official channels. For account-specific enquiries, please contact us using the email address associated with your registered account so that we can verify your identity and respond appropriately.
Email: [email protected] Live Chat: Available directly on rallye-newenergies.cz, powered by Salesforce Chat as our primary provider, with Intercom Chat as a secondary channel. Live chat is accessible from the Support page and the Payments History page.
We aim to respond to all enquiries as promptly as possible. For urgent matters relating to your account security or unauthorised access, please contact us immediately via live chat or email.
Scope of Support Services
Our support team can assist with a wide range of matters, including but not limited to: account registration and verification (KYC), deposits and withdrawals, bonus and promotion enquiries, technical issues with the website or mobile applications, and general questions about our sports betting and casino products. For matters requiring identity verification or documentation, our team will guide you through the required steps via your account's KYC section.
Responsible Gambling
Parimatch is committed to promoting safer gambling practices and provides a range of tools to help users manage their activity on the platform. These tools allow you to set personal limits at any time from your account settings. If you feel that you may need additional support in managing your gambling behaviour, our support team can direct you to appropriate resources, and you may also read our full policy on responsible gambling.
- Deposit limits — set a maximum amount you can deposit over a given period (/deposit-limits)
- Loss limits — restrict the maximum losses you can incur (/loss-limits)
- Bet limits — control the maximum stake per bet (/bet-limits)
- Time limits — manage the amount of time spent on the platform (/time-limits)
Further Information
For a full overview of our commitment to responsible gambling, please visit our dedicated Responsible Gambling page. This section is also accessible directly from the main site menu at all times, in line with our commitment to transparency and player protection.
Link: rallye-newenergies.cz/principles-responsible-gambling
Data Accuracy Notice
This support page reflects the contact and account-support information currently confirmed for Parimatch on rallye-newenergies.cz. Corporate registration details, applicable gambling licence numbers, and the identity of the regulatory authority are not published on this page pending confirmation from official brand documentation. Once such details are verified, this page will be updated to include them in full compliance with applicable disclosure requirements.