Parimatch Help Centre
The Parimatch Help Centre is built so you can find the answer to most common questions about your account, deposits, withdrawals and bonuses yourself, without waiting on live chat. The page is organised by topic so you can jump straight to what you need — and if your question isn't covered, a direct line to the support team is always available on the Contact page.
Account & Verification (KYC)
Signing up on Parimatch requires identity confirmation and a risk-level check, usually early in the onboarding flow. Verification runs through the account section and applies to every player equally, regardless of whether a bonus is being claimed. The most common questions cover which documents to upload and how long verification takes.
- Which documents are needed for identity verification and how to upload them on the KYC page
- Why a risk-level assessment runs on every new account
- What to do if a submitted document was rejected
- How to recover a forgotten password or account access
Deposits & Withdrawals
Parimatch supports dozens of fiat currencies and eight cryptocurrencies, including USDT, Bitcoin, Ethereum, Litecoin, Tron and Solana. Crypto withdrawals round down, to six decimal places for most coins and eight for Bitcoin. CZK is not among the supported fiat currencies, so Czech players typically transact in EUR, with any conversion to koruna handled by their own bank.
| Method | Typical processing time |
|---|---|
| Cryptocurrency | Usually within a few hours |
| E-wallets | Within 24 hours after KYC approval |
| Bank transfer | 1-3 business days |
This table is indicative — actual timelines can vary by payment method and account verification status, so it's always worth checking the Payment History page directly in your account.
Bonuses & Promotions
Questions about wagering requirements, withdrawal caps and the expiry of a no deposit bonus, sign-up bonus or promo code are among the most common support enquiries. Before claiming anything, it's worth checking the current terms directly in the account's promotions section — terms differ between campaigns and can change without notice.
- Where in the account to find currently active bonuses and promo codes
- How to check the wagering requirement and maximum withdrawal cap for a specific offer
- What to do if a promo code doesn't work or has expired
Technical Issues
If the app or website isn't behaving as expected, updating to the latest app version, restarting the connection, or clearing the browser cache usually resolves it. The iOS app is currently distributed through TestFlight as a beta, so minor behaviour differences from the Android version are expected at this stage.
Still Can't Find an Answer?
If your question isn't covered in this Help Centre, the Parimatch support team is available via live chat and email on the Contact page, alongside responsible gambling tools and information on how account-security enquiries are handled.