Privacy Policy

1. Who We Are

Parimatch is a licensed online betting and gaming operator offering sports betting, live betting, casino, and live casino products through rallye-newenergies.cz. As a licensed operator, we are required by applicable gambling regulations and data protection law to verify the identity of our customers and to process personal data responsibly. Specific licensing details for your jurisdiction are published on our official website and are available on request from our support team at [email protected].

2. Information We Collect

We collect information that you provide directly to us, information generated through your use of the Platform, and information obtained from third parties such as identity verification and payment providers.

• Identity data: full name, date of birth, nationality, and government-issued identification submitted during registration and KYC verification via our account portal (/my-account/kyc).
• Contact data: email address, phone number, and residential address.
• Account and transaction data: username, password (encrypted), deposit and withdrawal history, bonus activity, and wagering history, including records available through your payment history page (/payments-history).
• Technical data: IP address, device identifiers, browser type, operating system, and log-in timestamps.
• Usage data: pages visited, features used, betting patterns, and interactions with promotions, tournaments, and the responsible gambling tools described below.
• Support communications: records of correspondence with our support team, including live chat conversations handled through our chat providers.

3. How We Use Your Information

We use personal data to open and manage your account, verify your identity and age in line with our Know Your Customer (KYC) obligations, process deposits and withdrawals, assess risk levels, prevent fraud and money laundering, provide customer support, personalise promotions and bonus offers, operate tournaments and prize draws, and comply with legal and regulatory obligations applicable to licensed gambling operators. Data may also be used to communicate important account, security, or policy updates, and, where you have consented, to send marketing communications about promotions and new features on rallye-newenergies.cz.

4. Identity Verification (KYC) and Risk Assessment

As part of our regulatory obligations, we conduct identity verification (KYC) checks and risk level assessments before or shortly after account registration. This may involve sharing limited identity data with accredited third-party verification providers. Failure to complete KYC verification when requested may result in restricted access to deposits, withdrawals, or your account until verification is complete.

5. Sharing Your Information

We do not sell your personal data. We may share personal data with payment processors and banking partners to process deposits and withdrawals in fiat currencies and supported cryptocurrencies; identity verification providers to complete KYC and age checks; customer support platforms, including our live chat providers, to manage support tickets and conversations; regulators, law enforcement, or courts where required by law; and professional advisors, auditors, or affiliated group companies for legitimate business, compliance, or security purposes. Any third party processing personal data on our behalf is contractually bound to protect it in line with applicable data protection law.

6. Cookies and Similar Technologies

The Platform uses cookies and similar tracking technologies to keep you signed in, remember your preferences (including your selected interface language), analyse site performance, and support features such as help centre scripts and live chat widgets embedded on support and payments pages. You can manage or disable cookies through your browser settings; however, disabling certain cookies may limit functionality on rallye-newenergies.cz.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive account credentials, restricted internal access to personal data, and secure processing of payment and identity verification information. While we take data protection seriously, no method of transmission or storage is completely secure, and we encourage users to safeguard their own login credentials.

8. Data Retention

We retain personal data for as long as your account remains active and for a further period thereafter as required to meet legal, regulatory, tax, anti-money-laundering, and dispute-resolution obligations applicable to licensed gambling operators. When personal data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Depending on your jurisdiction, including under the EU General Data Protection Regulation (GDPR) as applicable to users in the Czech Republic, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data subject to our legal retention obligations, object to or restrict certain processing, request a copy of your data in a portable format, and withdraw consent to marketing communications at any time. To exercise any of these rights, please contact us at [email protected].

10. Responsible Gambling and Your Data

We use certain account and activity data to support responsible gambling. This includes enabling deposit limits, loss limits, bet limits, and time limits, which you can configure from your account settings, and which are also described on our responsible gambling page. This data helps us identify patterns that may indicate a need for additional player protection tools.

• Deposit limits (/deposit-limits)
• Loss limits (/loss-limits)
• Bet limits (/bet-limits)
• Time limits (/time-limits)
• Responsible Gambling Principles (/principles-responsible-gambling)

11. Children's Privacy

The Platform is intended solely for individuals who have reached the legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors. Our identity verification process is designed, in part, to prevent underage access to the Platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on rallye-newenergies.cz with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is processed, please contact our support team at [email protected] or through live chat, available on our Support and Payments History pages on rallye-newenergies.cz.