Responsible Gambling

Parimatch ('the Company', 'we', 'us', 'our') recognises that, for a small number of players, gambling can become a source of harm rather than entertainment. This Responsible Gambling Policy sets out the principles, tools, and support mechanisms that Parimatch makes available to help players stay in control of their betting and gaming activity. We encourage every player to view gambling as a form of leisure, to wager only what they can afford to lose, and to make use of the controls described below whenever needed. This page should be read alongside our general Terms and Conditions, which remain the primary governing document for your account and use of rallye-newenergies.cz.

Our Commitment to Safer Gambling

Parimatch operates under the principle that gambling should always remain an entertainment activity conducted within a person's means. As an operator, we are committed to preventing underage access to our services, minimising the potential for gambling-related harm, and providing transparent, easy-to-use tools that allow players to monitor and restrict their own activity. Our responsible gambling framework is reviewed on an ongoing basis and forms an integral part of how rallye-newenergies.cz is operated.

Player Protection Tools

Parimatch provides a suite of self-management tools that allow players to set personal limits on their own account activity at any time. These tools are designed to give players direct control over how much time and money they commit to betting and gaming, and can be adjusted or activated through the account settings on rallye-newenergies.cz.

Deposit limits — set a maximum amount that can be deposited over a daily, weekly, or monthly period, available at /deposit-limits.
Loss limits — cap the maximum net loss permitted over a chosen time period, available at /loss-limits.
Bet limits — restrict the maximum stake placed on individual bets, available at /bet-limits.
Time limits — set a maximum session or daily duration for platform use, available at /time-limits.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of experience or budget. Common indicators include spending more time or money on gambling than intended, chasing losses, gambling to escape stress or other problems, borrowing money to gamble, or experiencing tension in personal relationships as a result of gambling activity. If any of these patterns feel familiar, we encourage you to make use of the limit-setting tools described above, or to reach out to our support team for guidance on the options available to you.

Self-Exclusion and Account Restrictions

Players who feel they need a break from gambling, whether temporary or permanent, may request account restrictions or self-exclusion through Parimatch's support channels. Requests of this nature are handled promptly and in accordance with our internal player-protection procedures. Once a self-exclusion period has been agreed, the account will remain restricted for the duration specified, and reactivation before that period ends will not be possible. Full details on the responsible gambling framework, including further guidance on self-exclusion, are available on our dedicated page at rallye-newenergies.cz/principles-responsible-gambling.

Protection of Minors

Parimatch strictly prohibits the use of its services by individuals under the legal gambling age applicable in their jurisdiction of residence. Age verification checks are carried out as part of the registration and know-your-customer (KYC) process. We strongly encourage parents and guardians to use independent parental control software on shared or family devices to prevent underage access to gambling websites, including rallye-newenergies.cz.

External Support Resources

Players who believe their gambling has become a problem, or who are concerned about the gambling behaviour of someone close to them, are encouraged to seek independent, professional advice in addition to using the tools provided by Parimatch. Specialist organisations offering confidential advice, counselling, and treatment for gambling-related harm operate in most jurisdictions, and we recommend contacting a locally recognised gambling support or helpline service for further assistance.

Contacting Parimatch Support

If you have questions about any of the responsible gambling tools described on this page, or would like to discuss setting a limit or restricting your account, our support team is available to assist. You can reach us by email at [email protected], or via live chat directly on rallye-newenergies.cz. Our team can guide you through activating deposit, loss, bet, or time limits, or process a self-exclusion request in line with our internal procedures.